SBKMobile utilisation

How to Use SBKMobile

Scope:

This document will walk you through on how to make calls, transfer calls, chat, and your check voicemail.

 

Requirements:

  • Installation of the SBKMobile application must have been done prior to utilisation. Registered account with minimum of Basic User role on the portal.sbkvoice.com web portale.

 

Make a Call 

Via Contact Page

  1. Select the contact you want to call
  2. Press the phone icon to the right of the contact SBKMobile-Contact.png

Make a Call Via the Dialpad

  1. Press on the red dial pad icon in the lower right cornerCoworkers_list_-_dial_pad.png
  2. Dial the number or extension you wish to reach
  3. Press the phone icon at the bottom to start the callDial_Pad_modified_SBK.png

Transfer a Call

  1. Press Transfer from an active call
    Transfer_a_call.png
  2. Select whether to transfer to a contact or dial a number
    Transfer_to_options.png
  3. Dial or select the contact then choose whether to use a blind or attended transfeTransfer_a_call_blind_or_not.png

Check your voicemail

  1. Tap the voicemail icon to access your voicemail options Voicemail.png
  2. Here you will be able to view any voicemail messages that have been left for you

Voicemail_options.png

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