If you are receiving missed call notifications without hearing a ring, this guide will help you identify possible causes and resolve the issue.
The Caller Hangs Up Before the Call Is Connected
A common reason for a missed call without a ring is that the caller dials your number and quickly hangs up. This often happens when you use a phone menu (IVR). If callers hear your menu options and hang up after making a selection, the call will be recorded as missed.
With SBKTelecom’s professional solutions, our advanced phone menu allows callers to be directed to a recording or directly to voicemail if there is no answer. However, if the caller hangs up before you answer, the call will still be recorded as missed.
1. Improve Your Connection
As a VoIP provider, SBKMobile’s system relies on a stable Internet connection, whether via Wi-Fi or mobile data. Without a reliable and stable connection, incoming calls may not ring.
To resolve this issue:
• Change your internet source (e.g., switch from Wi-Fi to mobile data or vice versa).
• Restart your router if you’re using Wi-Fi.
• Check for third-party software, firewalls, or VPNs that may be blocking your connection. If so, try disabling them temporarily to see if the issue is resolved.
2. Adjust Your Focus Settings on iPhone
The Focus feature on an iPhone works like a “smart silent mode” that filters what can or cannot disturb you. If it’s not properly set up for the SBKMobile app, here’s what can happen:
1. You won’t receive call notifications, or they will arrive late.
2. Calls may go directly to voicemail without ringing.
3. No sound or vibration will alert you if someone tries to reach you.
4. SBKMobile may be paused and not alert you to incoming calls.
To avoid this, configure Focus to allow SBKMobile to send alerts, even when Focus is active. Otherwise, you may miss important calls.
3. Enable Push Notifications
If push notifications are disabled, you won’t receive alerts for incoming calls. Here’s how to check and enable push notifications:
On iOS:
1. Open Settings.
2. Find SBKMobile in the app list.
3. Ensure Notifications are enabled.
On Android:
1. Open Settings.
2. Go to Apps.
3. Select SBKMobile.
4. Go to Notifications and ensure they are enabled.
Check Your Device Settings
Device settings such as “Do Not Disturb” or “Low Power Mode” can affect your ability to receive call alerts. Make sure these settings are turned off if you are expecting calls.
Diagnostic Questions to Identify the Issue
When trying to understand why your incoming calls are being missed, consider the following questions:
1. Does this happen with all incoming calls?
• If yes, it may be related to your connection, settings, push notifications, or subscription status. Rarely, it could be a configuration issue.
2. Does this happen on all devices or just one?
• If it occurs on only one device, it’s likely related to that device’s settings or app permissions.
• If it happens on all devices, the issue may be related to your SBKMobile account settings or connection.
3. Do you receive other push notifications?
• If you don’t receive any push notifications, they may be disabled. If other notifications work, the issue is elsewhere.
Need Additional Help?
If the issue persists, contact SBKMobile support. Provide details such as:
• Recent examples of incoming calls (date, time, and the number of the caller) where the issue occurred.
• The frequency of the issue.
• The troubleshooting steps you’ve already tried (e.g., restarting the phone, switching from Wi-Fi to cellular).
The SBKMobile support team will assist you in resolving the issue promptly.
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