Deploying an SBKVoix solution for your organization: a project ranging from simple to complex, requiring meticulous planning and careful execution. Here is a step-by-step overview to guide you through a typical SBKTelecom deployment project:
**Step 1 - Client Kickoff Meeting - Project Initiation:**
- Establish the kickoff meeting with the client.
- Review the proposal.
- Create accounts on our project management portal.
- Identify key stakeholders who will work with the SBK service delivery team.
- Establish a project schedule.
- Hand over invoices for telephone numbers that will be ported during the project.
**Step 2 - Implementation Analysis:**
*Requirements Gathering:*
- Assess your organization's communication needs.
- Determine the number of users and type of devices required.
- Identify integration requirements with existing systems (e.g., CRM, helpdesk software).
*Solution Design:*
- Design the system architecture, including the setup of extensions, direct numbers, IVR (Interactive Voice Response), contact centers, and call routing plans.
- Choose phone models and headsets.
- Plan any customized integration with other business applications as needed.
- Validate the need for interfaces with analog equipment (e.g., paging system, fax, door opening). SBK recommends ALGO products for this type of interface.
*Infrastructure Assessment:*
- Evaluate your current network infrastructure to ensure it can support VoIP (Voice over Internet Protocol) services.
- Consider bandwidth requirements and firewall configurations.
- Initiate portability with our providers following the submission of the "LOA" (Letter of Authorization).
*Procurement:*
- Purchase necessary equipment, such as VoIP phones, headsets, conference equipment, ATA, and ALGO.
**Step 3 - System Configuration and Integration:**
- Configure SBKVoix accounts and settings based on the implementation analysis document from the second step.
- Integrate with other business systems, if applicable.
- Set up mobile and desktop applications for users.
*Testing:*
- Conduct thorough testing of the system, including call quality, routing, IVR functions, and integrations.
**Step 4 - Training and Documentation:**
- Provide recorded training via Teams for administrators.
- Provide comprehensive documentation for users and call center agents.
- Create user guides and documentation for future reference.
**Step 5 - Deployment:**
- Roll out the solution to users in phases or all at once, depending on the project plan.
- Closely monitor the deployment to address any immediate issues.
- Support by the delivery team for 5 business days following delivery.
*Post-Deployment Support:*
- Offer support and troubleshooting for users adjusting to the new system.
- Collect feedback to identify any areas for improvement.
*Day 2 Support by the Operations Team:*
*Maintenance and Ongoing Updates:*
- Keep the system updated with the latest versions of SBKVoix.
- Regularly review and adjust the system setup as your organization's needs evolve.
*2 Weeks after "Step 5" - Project Review and Closure:*
- Conduct a project review to evaluate success against initial objectives.
- Document lessons learned and formally close the project.
Remember, the complexity of the deployment can vary based on the size of your organization and specific needs. It's important to maintain good communication with all stakeholders throughout the project and be flexible to adjust the plan as needed.
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