SBK SUPPORT CENTER
Direct access to our service desk for Telephony Service and Network Management Service takes immediate action when the call is answered. The service desk takes immediate action when we receive a support call from a customer. The on-call technical advisors are able to take control of the situation from the moment they open a case in our ticketing system. If an escalation is required, please follow the below procedure:
| SBK service desk |
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514-667-0807 /1-855-667-0691 cec@sbktelecom.com |
| 1st level of respons |
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*For any emergency you must call our SBK Voice advisors! Emails are not considered an emergency: SBK Technical advisor at 514-667-0807 Business hours 8am 5pm: Technical advisors are available for direct answer Calls outside business hours: Technical advisors will acknowledge calls within 20 minutes Email 8am 5pm: Technical advisors will acknowledge email within 20 minutes Email outside business hours: Technical advisors will acknowledge emails before 10 am |
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2 nd LEVEL OF ESCALATION - (after 1 hour of outage) |
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VP Operations - Daniel Fortin Emergency #: 438-338-2133 Mobile : 514-690-2507 Between 23H and 7H please call twice to bypass the night mode of cell |
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3rd LEVEL OF ESCALATION - (after 2 hours of outage) |
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President - Alexandre Champagne Emergency #: 438-338-2133 Mobile : 514-815-8859 Between 23H and 7H please call twice to bypass the night mode of cell |
* Regular maintenance : SBK will let the customer know 48 hours in advance all regular scheduled maintenance.
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