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  1. SBK Telecom En
  2. SBKVoice service - New user

SBKVoice service - New user

In this section you will find document that will help you start your apprenticeship on our SBKVoix portal.

Basic Users

  • 1 Step - Welcome email - on boarding - To be Completed on First Login Only
  • 2 Step - SBK MobileWeb App - User Guide
  • 3-SBKMobile Cell phone - Utilisation
  • 4-Voicemail menu tree
  • Sending a FAX with your email - Email2FAX
  • "How to" Guides

Call center agent & supervisor

  • Call center supervisor / SBKAnalytiq
  • Call center agent Overview

Office manager

  • Office manager how-to videos and Documentation

SBKTELECOM phone service installation

  • Softphone Zoiper 5 - Install and configuration guide

SBKTelecom support center

  • Escalation Procedure

Network

  • Recommended Firewall rules on SBK Voice clients network side

Microsoft Teams integration

  • Calls in Microsoft Teams
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Support SBK Telecom / 514-667-0691 option 1 / cec@sbktelecom.com / www.sbktelecom.com
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