Microsoft Teams

Calls are a quick way to connect in Teams. You can have one-on-one calls or calls with several people. You can start them on the fly while in a chat (for example).

While meetings are a great way to collaborate in Teams, calls can be a more direct way of connecting for completing specific tasks or for getting questions answered quickly.

Here are the first things to remember about making and managing calls in Teams:


1.Use the dial pad 

To dial a number from Teams, go to Calls Calls button, and then enter the number of the person you want to reach by using the dial pad located on the left. Then click Call Calls button .  

Teams dial pad-simple


2.Make a call from your call history, speed dial or contacts


  • Access your call history and quickly call anyone back from the list. Go to Calls Calls button and review the History section in the center of the screen. Select any item from the list and then choose Call  Calls button in the Details section on the right side of Teams.

  • From your speed dial, you can quickly call people that you previously saved to this list. To access your speed dial, go to Calls Calls button  and then find the Speed dial section on the right side of Teams.

  • To view your contacts, click Calls  Calls button  > Contacts in the upper-left of Teams. From here, you can call anyone by selecting Call Calls button  to the right of their name.

    Teams-Contacts button-435


 Hover over someone's profile picture

Throughout the Teams app, you will find profile pictures of people you're connected with. (Sometimes people choose avatars or you might just see their initials.)

At any time, you can mouse over a profile picture and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.

profile hover state


3. You can do a lot while on a call in Teams

During a call, you can take many actions. These are a few common actions you might take:

Place a call on hold 

Select More actions  More options button  in your call window and choose Hold. Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.

Call menu-more actions

Transfer a call

Select More actions  More options button  > Transfer in your call controls. Then, type the extension of the person you want to transfer the call to and select them. To finish, select Transfer

Consult then transfer 

If you want to check in with someone before you transfer a call to them,  select More actions  More options button  > Consult then transfer

Under Choose a person to consult, start typing the extension of the person you want to reach and select them when they appear. You can call them, or consult with them over chat. When you're ready, select Transfer.


4. Review your call history

Your call history is located in the center of the calls experience and shows a list of past calls (including missed calls).

Go to Calls Calls button  > History. From any call in the list, select  More actions  More options button  > Call back  Calls button  to begin a call automatically. 

You can also chat with that contact, add them to speed dial, and add them to your contacts—all from the More actions menu.

Teams-History screen-general-border

5. Access your voicemail

  • From your Emails

You should receive your voice mail via email with an .WAV attachement for you to consult.

**If you did not record your name in the directory listing or your name in the voice mail greeting you can follow the TIPS documentation below



  • From your Teams softphone

If you wish to access your voicemail from Teams you can dial 5001 and enter your voice mail PIN.

**If you did not record your name in the directory listing or your name in the voice mail greeting you can follow the TIPS documentation below




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